Within 5–6 days of the purchase date, please have your package information available to discuss the return with a representative and receive a Return Goods Authorization.
If there is a manufacturing defect, you must inform us within 1–2 days after delivery. In such cases, we do not issue refunds — instead, we will promptly replace the defective item to ensure you receive a product in proper condition.

• Items not returned
  
  • Unauthorized returns (no RGA)

  • Breast pumps & breast pump accessories

  • Personal care items (stockings & garments)

  • Custom-cut items

  • Special orders (non-stock items)

  • Sterile packages

  • Unsealed equipment

  • Oral nutrition products